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Just a moment you've caught us in the middle of a quick household update blue screen

MaDDDDDDDDD
Regular Visitor

Just a moment you've caught us in the middle of a quick household update blue screen

I've just started getting this message late at night. It happens around 2 am and along with hearing my show but not seeing it the message Just a moment you've caught us in the middle of a quick household update blue screen is displayed. Along with that the internet keeps going off and on several times. I tried to have the app restart the modem but that didn't help. YES ALL CABLES ARE TIGHT.
This is extremely annoying. And makes my security vulnerable as the security cuts off too.
I've seen a few posts on this but when I try to click the answer or replies I end up re directed to search the forum or the like. So it seems this has not been answered or acknowledged.
I called and got the automated witch will only help in resetting the modem and asks you to call back in 10 minutes. I call back still automated some how I got it to troubleshoot and it said problems were found and a restart should fix them. Then call back in 10 minutes. Once again I let it do that and after it went off and on for a while it SEEMED to come back on but by this time it was after 3 am so I finished the few minutes of my dvr recorded show and went to sleep. I'm hoping this doesn't happen again tonight. I understand they do, do updates at night but usually it's a few minute thing and comes back and then good to go so I am at a loss with this new error and frustrated that this hasn't been answered yet.
andyross
Silver Problem Solver

Re: Just a moment you've caught us in the middle of a quick household update blue screen

In the settings, there is an option to change the nightly reboot time. Try to pick a time that you are unlikely to need the TV.

Settings/Preferences/General/Daily Update Time.

MaDDDDDDDDD
Regular Visitor

Re: Just a moment you've caught us in the middle of a quick household update blue screen

Yes I know and  that update is usually set to a time at night when I am asleep but this is not the same interruption. The nightly reboot used to go off for a few minutes and then welcome to xfinity we're restarting your services or something to that effect with black screen but this is a New problem with the message in the above title and blue screen and it affects the internet as well going on and off several times during the night vs the one time per night reboot of the cable boxes. I tried rebooting the modem via the xfi app but that didnt work; I had the automated phone system do the same but didn't work so I called back and then the automated said something to the effect of finding errors in my system and a reboot should fix them. So far it has.

We did just get a newer modem and I suspect that might be part of the problem and that cable box is a newer one too. But again so far the automated phone systems reboot AFTER they found errors in my system seems to have fixed it. Probably one of their updates caused it in the first place but it is not unusual to receive defective replacement equipment and have to call for replacements of the replacements.

I'm just tired of covid being the excuse that no one can answer the phones anymore. The local store closed because of covid so we would have to travel an Hour one way to get to a physical store.  Other companies have agents working from home answering the phones and their stores are still open for business,  so the giant XFINITY COMCAST should be able to do the same operators at home and store open but they aren't.

Thanks...