Yesterday and today, I went theu the xfinity assistant chat patch to get a speed problem fixes, since this had worked for me before - but I gave up after 3 trys over 6hrs yesterday, and now after 1.5 hrs today. I go thru the process, and click Start Chap, and the folowing appears, for the entire time I stay connected:
From Xfinity Assistant,
OK. I'll put you in touch with a live agent now.
Connecting you with an Agent
Current place in line: 0
