lbrock's profile

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Friday, February 12th, 2021 1:00 PM

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It looks like the xfinity assisitant chat app has been broken for at least twos days

Yesterday and today,  I went theu the xfinity assistant chat patch to get a speed problem fixes, since this had worked for me before - but I gave up after 3 trys over 6hrs yesterday, and now after 1.5 hrs today.   I go thru the process, and click Start Chap, and the folowing appears, for the entire time I stay connected:

 

-----

From Xfinity Assistant,
OK. I'll put you in touch with a live agent now.
 

Connecting you with an Agent

Current place in line: 0

Cancel Agent chat
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Occasionally a message saying "Waiting for Chatroom will flash at bottom off window, but there is never any other response.

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