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It looks like the xfinity assisitant chat app has been broken for at least twos days

lbrock
Regular Visitor

It looks like the xfinity assisitant chat app has been broken for at least twos days

Yesterday and today,  I went theu the xfinity assistant chat patch to get a speed problem fixes, since this had worked for me before - but I gave up after 3 trys over 6hrs yesterday, and now after 1.5 hrs today.   I go thru the process, and click Start Chap, and the folowing appears, for the entire time I stay connected:

 

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From Xfinity Assistant,
OK. I'll put you in touch with a live agent now.
 

Connecting you with an Agent

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