Contributor
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129 Messages
Is there an email address for support?
I have been private messaging here with a Comcast rep (I believe I cannot name them, or my message will be deleted?) who has now not responded to my PM's for over 2 weeks.
Is there an EMAIL address that I can use for account support, so that I can include all of my current unresolved issues - they've grown, since the private message conversation started, and I think it'd be easier if I could include every PM I've sent, in an email to someone.
Thanks
Again
Expert
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32K Messages
5 years ago
Actually you can name the OE if you were working with them here. I've looked at your past posts, though, and I don't see where an OE here contacted you. Did you PM them without a request from them?
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Anon2
Contributor
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129 Messages
4 years ago
I have another login for the forum - I signed in this time (accidentally) with my primary user name. @ComcastTambrey is the person I have been working with that I need to hear from. Besides the issue I was working on, there's a new billing issue I need resolved.
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Again
Expert
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32K Messages
4 years ago
@Anon2
When needing help here, always sign in with the same username to avoid confusion.
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CCMichelle
Problem Solver
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788 Messages
4 years ago
@Anon2 Thanks so much for taking the time to reach out to us regarding your billing concerns. I am truly sorry for the delay in our response and appreciate all of your time and patience with us. I would love to assist with your billing concerns. Can you please reach out through private message (you can find out how through this link https://comca.st/3aoqTb7) with your first and last name, name on the account if different and service address?
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