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Is there an email address for support?

Anon2
Contributor

Is there an email address for support?

I have been private messaging here with a Comcast rep (I believe I cannot name them, or my message will be deleted?) who has now not responded to my PM's for over 2 weeks.  

 

Is there an EMAIL address that I can use for account support, so that I can include all of my current unresolved issues - they've grown, since the private message conversation started, and I think it'd be easier if I could include every PM I've sent, in an email to someone.

 

Thanks

Again
Expert

Re: Is there an email address for support?


@Anon2 wrote:

I have been private messaging here with a Comcast rep (I believe I cannot name them, or my message will be deleted?) who has now not responded to my PM's for over 2 weeks.  

 

Is there an EMAIL address that I can use for account support, so that I can include all of my current unresolved issues - they've grown, since the private message conversation started, and I think it'd be easier if I could include every PM I've sent, in an email to someone.

 

Thanks


Actually you can name the OE if you were working with them here.  I've looked at your past posts, though, and I don't see where an OE here contacted you.  Did you PM them without a request from them?


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Anon2
Contributor

Re: Is there an email address for support?

I have another login for the forum - I signed in this time (accidentally) with my primary user name.  @ComcastTambrey is the person I have been working with that I need to hear from.  Besides the issue I was working on, there's a new billing issue I need resolved.

Again
Expert

Re: Is there an email address for support?

@Anon2 

When needing help here, always sign in with the same username to avoid confusion.

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastMichele
Official Employee

Re: Is there an email address for support?

@Anon2 Thanks so much for taking the time to reach out to us regarding your billing concerns. I am truly sorry for the delay in our response and appreciate all of your time and patience with us. I would love to assist with your billing concerns. Can you please reach out through private message (you can find out how through this link https://comca.st/3aoqTb7) with your first and last name, name on the account if different and service address? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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