I had to return a X1 4k box because there was no sound (this has happened with 3 of the X1 boxes i've gotten) when i went to the orland park xfinity store i was told that the X1 box was discontinued and they were only able to give me the old non-4k box. somehow i don't think this is accurate, can someone verify if this is true?
@ChiUsr Hey there! Thanks for the post. We have not done so but what could have happened, was the store was out of stock of the boxes. We would be happy to help look into shipping one to your home. Please send us a private message by selecting my profile name and then clicking on "Send a message." We'll be here to help.