Community Forum

Is the X1 4k box discontinued?

Regular Contributor

Is the X1 4k box discontinued?

I had to return a X1 4k box because there was no sound (this has happened with 3 of the X1 boxes i've gotten) when i went to the orland park xfinity store i was told that the X1 box was discontinued and they were only able to give me the old non-4k box.  somehow i don't think this is accurate, can someone verify if this is true?

Official Employee

Re: Is the X1 4k box discontinued?

@ChiUsr Hey there! Thanks for the post. We have not done so but what could have happened, was the store was out of stock of the boxes. We would be happy to help look into shipping one to your home. Please send us a private message by selecting my profile name and then clicking on "Send a message." We'll be here to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!