Community Forum

Internet outage

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New Poster

Internet outage

It is now day 6 since we lost internet due to a storm. The line was severed and we have power back. When will the cable line be fixed?

Also, your phone system is designed to not talk to people which is very frustrating when all we want information. What is the timeframe to restore service?
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New Poster

Re: Internet outage

It has now been 7 days for the outage and Comcast has made no effort to fix the outage. At what point will this be resolved?

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New Poster

Outage

We have now had an outage for 7 days and comcast has made no effort to fix the issue. Meanwhile I have watched as AT&T has come out to multiple times to fix their broken line. At what point will comcast rise the to the level of customer service that AT&T has in addressing their customers concerns? Because all I see now is nothing from comcast. Absolutely nothing.

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Official Employee

Re: Outage

Hello, BrianF2! Welcome to the Xfintiy Forums. 

I'm sorry to hear you were without service for so long during a time when having an online connection is so important. I understand that must have been quite frustrating and I wanted to check in to make sure you were able to get services back or if you were still in need of some help?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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