Internet only plan

Can someone help me with this?

GOOD LUCK WITH THIS!!!  This was my message to Xfinity ---- Hello! I am changing my plan, going to just Internet, with my own equipment. I will return the equipment we have been renting, to the local Pottstown, PA store this week. I will stay with the 200 Internet plan I currently have, but this was not a choice I made lightly. The money is not here to pay the package, I will get notices and threats, and I need it settled today. I keep getting these notes that a specialist will be with me shortly, I state what I want and then it just goes dead. This is not helpful, and will not change my situation. Is it the FCC I must contact about this problem? I do not want to be a nasty person. I know you must do your job to keep a roof over your head, This is just not acceptable. I will do everything in my power to report this as I am very aware that Xfinity has been negligent with most customers I personally know!

Oh... hope I can get support from a good customer support staff...

Hello, @S-stompf320, @Koba1, we are here to help, and we have a dedicated team that can work on your request to change your subscription to internet service only. Just send us a private message with your name and service address so we can get this done! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2N4lHBg