Community Forum

Internet only plan

Koba1
Regular Visitor

Internet only plan

I cannot find internet only plans in my existing offers though I'd like to change from the current tv+internet plan to internet only.

How can I find internet only plans?

Koba1
Regular Visitor

Re: Internet only plan

Can someone help me with this?

S-stompf320
Frequent Visitor

Re: Internet only plan

GOOD LUCK WITH THIS!!!  This was my message to Xfinity ---- Hello! I am changing my plan, going to just Internet, with my own equipment. I will return the equipment we have been renting, to the local Pottstown, PA store this week. I will stay with the 200 Internet plan I currently have, but this was not a choice I made lightly. The money is not here to pay the package, I will get notices and threats, and I need it settled today. I keep getting these notes that a specialist will be with me shortly, I state what I want and then it just goes dead. This is not helpful, and will not change my situation. Is it the FCC I must contact about this problem? I do not want to be a nasty person. I know you must do your job to keep a roof over your head, This is just not acceptable. I will do everything in my power to report this as I am very aware that Xfinity has been negligent with most customers I personally know!

Koba1
Regular Visitor

Re: Internet only plan

Oh... hope I can get support from a good customer support staff...

ComcastJosephB
Official Employee

Re: Internet only plan

Hello, @S-stompf320, @Koba1, we are here to help, and we have a dedicated team that can work on your request to change your subscription to internet service only. Just send us a private message with your name and service address so we can get this done! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2N4lHBg

 


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