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Internet down after technician installed internet in the downstairs unit.

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Internet down after technician installed internet in the downstairs unit.

I live in a two-unit townhouse. Today the tech came to install xfinity service for the people living downstairs and when he did so, our internet went out. We can no longer see our network, although the xfi app seems to think that its still up and running. I can't get through to any real people and the virtual assistant is no help. HELP