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Internet cable not buried and technician drilled into my deck

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New Poster

Internet cable not buried and technician drilled into my deck

XfinityComcast Technician came to install cable at my neighbors house three houses down on Thursday, October 22nd and left the cable draped across all three backyards, left hardware and plastic pieces, and drilled into my deck to run the cable.

They did not have my permission to be on my property and let themselves into my gated backyard 

It has now been over a week and they have not come back, after they told my neighbor they would be back in 24 - 48 hours to bury the cable.

How do I get them to:

1. Remove the cable from my deck.
2. Repair or pay for the damage from drilling into the deck.
3. Bury the cable properly and neatly
4. Ask for permission to be working and digging in my backyard.

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Diamond Problem Solver

Re: Internet cable not buried and technician drilled into my deck

Escalated to an Official Employee but 10 days to 2 weeks is normal burying time (you’ll see flags and markers first) and there are easement rights, permission isn’t a necessity but the techs could have let you known they were in your yard

I am a Retired Official Comcast Employee
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Official Employee

Re: Internet cable not buried and technician drilled into my deck

Hi @jall770

Thank you for using the Xfinity Forums to share your experience. I'd be happy to assist you by contacting your local techs to come out and get the line buried and offer a resolution to your other concerns. Please send me a private message with your full name as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Internet cable not buried and technician drilled into my deck

It's more so the fact that they drilled into my deck which is made of rare Brazillian hardwood- Angelim Pedra. It all looks terrible and the cable was haphazardly strewn across the gate, fence, yard and then across my neighbors yard. I've tripped over it a few times....it's not just laying on the ground. It's curled and in loops. They also don't need to go through our backyards. They were just being lazy. 

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Expert

Re: Internet cable not buried and technician drilled into my deck


@jall770 wrote:

It's more so the fact that they drilled into my deck which is made of rare Brazillian hardwood- Angelim Pedra. It all looks terrible and the cable was haphazardly strewn across the gate, fence, yard and then across my neighbors yard. I've tripped over it a few times....it's not just laying on the ground. It's curled and in loops. They also don't need to go through our backyards. They were just being lazy. 


If you want help and you haven't sent @ComcastChe the information requested, you need to do so.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Internet cable not buried and technician drilled into my deck

How can I contact the damage claim person that came out to take pictures? They did not leave a number and said that they would be calling me but never have. 

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Official Employee

Re: Internet cable not buried and technician drilled into my deck

Hello @jall770, I have responded to your private message and look forward to working on this with you. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!