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TFord123
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Tuesday, February 2nd, 2021 9:00 AM

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Internet and TV Outage

When will this outage be done.  Everytime I check the Status all it does is move back.  This is affecting my children for virtual schooling.  It also infurates me that there is no phone number to call and I have to leave this in a forum.  I need one of these 'OFFICIAL EMPLOYEES' to answer me.

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4 years ago

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user_aa9f07

Visitor

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1 Message

4 years ago

These outages are affecting schooling my job I was laid off due to to many interruptions in my service calls being dropped I had to send screen shots of outages to the school since my kids were being marked absent the car rep advised me to pack up kids and go to a McDonald's were there is a hot spot my bill is 200 a month service is garbage I went from 2300 a month to unemployment of 1500 a month my job was basically lost reps upgrade my service claiming that was issue and of course it wasnt

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XfinityChristina

Official Employee

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923 Messages

Hi, @. I hate to hear of the issues you're having with your services. I know how important a steady and reliable connection is. I know I rely on my services heavily for work and school. If you can please send me a private message by going to the chat icon at the top right hand corner of the screen, from there click Xfinity Support. We can continue there, please include your name and address in the message! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

EG

Expert

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111.4K Messages

@ComcastStarr 

What about the original poster ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

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