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Internet Outage

rdenvir
New Poster

Internet Outage

Hello,

I was told to request a credit for the outage issues I've had recently. My internet was out from Saturday (2/13) morning until Thursday (2/18) morning, then it went out around noon again on the 18th. It says it should be back on 2/20, and it is intermittently going in and out as of now. How do I get a credit?
ComcastMichele
Official Employee

Re: Internet Outage

@rdenvir Thanks so much for taking the time to reach out to us regarding the service disruption. I know how frustrating any service issues can be. I can only imagine having so many issues during a winter storm. I hope that you are staying safe and warm. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/37tcv0D) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort!  I would love to dig further into the account & service issues if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/37tcvxF) with your first and last name, name on the account if different and service address?


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