Community Forum

Internet Outage related to Hurricane Zeta

Highlighted
New Poster

Internet Outage related to Hurricane Zeta

Hurricane Zeta passed through Georgia on the morning of October 29 (Thursday).
It naturally caused Power and Internet outages.

My internet was not available from 2:30AM Thursday (Oct 29) until 1:30 PM Monday (Nov 2).

(roughly 4.5 days)

 

May I please get an Internet Outage Credit on my bill for those days?
Apologies if there is a phone number to use for this - I tried VERY HARD to find it in FAQ and Customer Service web pages.

Highlighted
Expert

Re: Internet Outage related to Hurricane Zeta


@ruffshodmn wrote:

Hurricane Zeta passed through Georgia on the morning of October 29 (Thursday).
It naturally caused Power and Internet outages.

My internet was not available from 2:30AM Thursday (Oct 29) until 1:30 PM Monday (Nov 2).

(roughly 4.5 days)

 

May I please get an Internet Outage Credit on my bill for those days?
Apologies if there is a phone number to use for this - I tried VERY HARD to find it in FAQ and Customer Service web pages.


1-800-COMCAST

1-800-XFINITY

or the number on your billing statement


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!