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Internet Outage- Texas

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Internet Outage- Texas

Hi I wanted to know how to go about getting the $15 a day credits for the Texas winter storm outage, mine was for one day, Wednesday 2/17/21.  Thanks

Official Employee

Re: Internet Outage- Texas

Good morning, @mjlevan, and thank you for reaching out through our Communities Forum page regarding a credit to your account due to the recent storm. In some instances, depending on the reason for the service interruption, customers can receive a one-time $15 credit when reporting their interruption through the Xfinity Status Center at


For more information, please send a Private Message to us here. To send a Private message, click on my name, ComcastMacey, and select the option to "Send a Message". 

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