Internet Equipment has not been received

[RodneyD01]

i ordered a internet box and the thing that came was a small package that says internet/voice on it

[ComcastMichele]

@RodneyD01 Thanks so much for taking the time to reach out to us regarding your equipment for your services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the equipment concerns. Can you please reach out through private message with your first and last name, name on the account if different and service address?  If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3p0YYDp;