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Installer stopped our service

Sgraalman
New Poster

Installer stopped our service

The installer came for our neighbors and made us lose wifi service. The installer would not fix our problem that he made. Xfinity wont schedule a fix for 3 days.
jav6joev
Bronze Problem Solver

Re: Installer stopped our service


@Sgraalman wrote:
The installer came for our neighbors and made us lose wifi service. The installer would not fix our problem that he made. Xfinity wont schedule a fix for 3 days.

What WiFi service was affected?  Did your modem/gateway/router stop producing a WiFi signal or were you pulling from a public WiFi that was no longer available?  Was your internet access affected?  Just how did you determine it was the installation at your neighbors that affected your WiFi and/or exactly what did they say was the problem and what would fix it?

Joe V
(not a Comcast employee, just another paying customer)