For the past week I’ve had a consistently frustrating customer experience both online and during several in person visits to my local store. If it had been an isolated incident with a single person I wouldn’t be posting, but this has been consistent and incredibly frustrating.
It started with what I thought was a simple task. I bought a new 4K TV and wanted to swap one of my existing HD set top boxes for a 4K box. Here’s what happened when I visited my local store to exchange the box in person:
My local store is the one in North Wales, PA.