Increase of $25 and poor performance

[karenk617]

According to my bill, our monthly charge rose $25 with no notification.  In addition, our wifi continues to perform miserably, despite several complaints.  We are seriously considering going back to the previous owner's DirecTV if we can't get better service at a reasonable price 

[ComcastJoeTru]

Hello karenk617. Apologies you are experiencing trouble with your internet performance. I would like to help troubleshoot your service issues. I can also assist with reviewing your package rate and any available lower cost options. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.