bsanjurjo's profile

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4 Messages

Wednesday, October 14th, 2020 8:00 AM

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I want my originally contracted DVR service

Moving my Xfinity service to my new address have been a nightmare, but when I thought the worst was behind me, I have noticed that during installation by your techs my DVR unit was replaced by 2 much smaller recording boxes that have limited my hours of recordings to 20 not to mention the fact that can only record 2 shows during a set time frame.

But my bill remained the same as if I had the good DVR that I had for years. The same thing happened earlier when my Latino package was omitted and later charged me $10.00 per month because my original package was obsolete and no longer available.

 

HOW you propose to change things back to my original contract with Comcast including my DVR

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4 years ago

Agreed, Why after I upgraded my service did my picture quality and DVR capability diminish?

We now have recording conflicts everyday and cannot watch a complete program without video pixel breakup. Didn't have this before the so called upgrade. I now pay the same for far less than what I had. Give me back my old box and previous service!

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