Community Forum

I need some help

Highlighted
New Poster

I need some help

I recently had some problems with my xfinity provided modem and now I bought a new one. I did the installation and everything is working perfectly but now I don’t know what to do with the Comcast modem. I think since is rented I need to take it back but all the stores are closed. What should I do?
Highlighted
Expert

Re: I need some help


@Wahrheit wrote:
I recently had some problems with my xfinity provided modem and now I bought a new one. I did the installation and everything is working perfectly but now I don’t know what to do with the Comcast modem. I think since is rented I need to take it back but all the stores are closed. What should I do?

Follow the directions found here:

 

https://www.xfinity.com/support/articles/returning-your-equipment


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!