Hello AMYH192. Thanks for visiting and posting on our Forum. I can assist with submitting a ticket to our local Drop Bury team, so they can coordinate getting someone out to bury that orange drop cable. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.