I need help managing the website in order to pay my bill!

[Keyna1]

I’ve been trying to get into contact with someone that can help me figure out how to pay my bill on xfinity’s website. Anytime I try to pay my bills the site tells me “thanks for your purchase” even though I hadn’t paid the bill yet. I believe it to be from the initial purchase of services and now the account page won’t let me see any bill nor give me the opportunity to pay it. I need help, thank you!

[ComcastChe]

Welcome to the Xfinity Forum, @Keyna1! We appreciate you for posting to get assistance with paying your bill online. I'm sorry for the inconvenience you're having and wanted to provide the steps to walk you through getting this taken care of. Please be sure to log in with your primary Comcast email address and password. You can find more information about how to make a one-time payment or set up a payment arrangement here.

Check out these other self-help options that may be beneficial: 

• My Account online at https://comca.st/3p9fdzB.
• The Xfinity My Account app for mobile devices.
• Say “Pay my bill” into your Xfinity Voice Remote to open the Xfinity My Account app and pay. 
• Use our Xfinity Assistant at https://comca.st/2U9q7XH. 
• Call us at 1-800-xfinity and follow the automated prompts.
• Mail us a check using the insert included in your Xfinity bill.
• Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
  • Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation, and/or if it’s currently open.
• Visit a Western Union Quick Collect location.  

I hope this helps!