Community Forum

I need a new plan

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Regular Visitor

I need a new plan

I need someone to contact about a new plan since I am unable to see any offers for my account.

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Official Employee

Re: I need a new plan

Hello @reila, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and for your interest in getting a new plan. I am sorry to hear you're not seeing any offers for your account on your end, but I can absolutely assist you with reviewing available options. I see you have already sent me a private message and I will respond promptly. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: I need a new plan

I'm still waiting! I've sent messages and still no response. It shouldn't take a week to change my plan.
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Official Employee

Re: I need a new plan

@reila my apologies for the delay, you responded to me during my days off. I have responded to your private message and look forward to hearing back from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: I need a new plan

It was a pleasure working with you, reila. Keep us in mind here on the forums if you need additional support with your account down the road. We are here 7 days a week. Have a good one! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!