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I moved my move/installation date but my cable got deactivated on original date

jdelinger
New Poster

I moved my move/installation date but my cable got deactivated on original date

I had a scheduled move for today Monday Feb 15.  I had to move it to Saturday 20th and did get confirmation of change of professional appointment.  My cable was turned off even though I rescheduled the move.  I need to have service at my current location turned back on for the week.  Equipment has not been changed or moved.  

ComcastAmir
Official Employee

Re: I moved my move/installation date but my cable got deactivated on original date

Hello jdelinger, I sincerely apologize for the misunderstanding on our end. I know with everyone working from home and taking online classes it's important that your services are active and working as designed. Please afford me the opportunity to make this right for you, to continue you can send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
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