I have one for you! I tried to cancel services and they told me that they would transfer my call to their retention team. This is where they try to help customers who have been with them for a long time. I was placed on hold for 45 minutes...and then it went to a dial tone!
Hello, Quinn2007! Welcome to the Xfinity Forums.
I'm so sad to hear this has been your experience and its definitely not what we want for you. I'd probably be pretty frustrated at this point too, but I would love to work with you and get you into a service plan that is reasonably priced and best fits your home's needs! Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".