Hello @Toniette0002, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you becoming a Comcast customer and we are delighted to be your service provider. I am sorry to hear you have not yet received your Internet equipment/modem. I would love to assist you with further looking into this.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".