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I do not have equipment for the internet

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I do not have equipment for the internet

I did not have equipment to make my first payment for the internet because I have not received the equipment but they still charge me
Official Employee

Re: I do not have equipment for the internet

Hello @Toniette0002, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you becoming a Comcast customer and we are delighted to be your service provider. I am sorry to hear you have not yet received your Internet equipment/modem. I would love to assist you with further looking into this.


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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