Community Forum

I can't upgrade, downgrade or even cancel my plan. Getting an error under Manage my plan.

mmn33
Regular Visitor

I can't upgrade, downgrade or even cancel my plan. Getting an error under Manage my plan.

  • I've already had my bill jump 20% a few months ago.
  • I am now getting the "You've almost reached your data limit"
  • Now tonight I discover I can't manage my plan online without contacting customer service directly.
    "Please contact us and one of our friendly and knowledgeable representatives can help." 

 

I have a newborn & averaging 110 hours per week + weekends working remotely. I have VERY little time to call customer service. Even this message took me over an hour to start and finish. 

 

I want to know how to modify my package so I can get unlimited & remove my unused LAN line service. If the above is not possible then I'd like to cancel my services seeing as Xfinity is forcing me to decide between providing for my family or paying them more so I can do my job

Again
Expert

Re: I can't upgrade, downgrade or even cancel my plan. Getting an error under Manage my plan.

@mmn33 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
amit_ncet
New Poster

Re: I can't upgrade, downgrade or even cancel my plan. Getting an error under Manage my plan.

I have the same issue, I am unable to change my plan by myself. This is not a great experince, I should be able to manage my account by myself.

ComcastChe
Official Employee

Re: I can't upgrade, downgrade or even cancel my plan. Getting an error under Manage my plan.

We appreciate you posting to the Xfinity Forum, @mmn33! Congratulations on the new bundle of joy! We know how important it is to take care of your family and maintain affordable bills during this time. I'm sorry you are having issues trying to downgrade your services. If you still need help, you've come to the best place to get this taken care of.

 

To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!