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I can't get the equipment upgrade request to work

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LouB135
Regular Visitor
‎10-20-2020 10:46 AM

I can't get the equipment upgrade request to work

I have the same problem as Michelle059.  I've had it for a few weeks without doing anything about it.  I figured it wourld get fixed.  But I guess not.

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ComcastTambrey
Official Employee
‎10-27-2020 06:43 PM

Re: I can't get the equipment upgrade request to work

Hello, LouB135! Welcome to the Xfinity Forums. Thanks for reaching out to us about this issue you are having with our website. I'm sorry to hear it is causing trouble for you, but I'd love to work with you to get your equipment upgraded. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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