Hello, LouB135! Welcome to the Xfinity Forums. Thanks for reaching out to us about this issue you are having with our website. I'm sorry to hear it is causing trouble for you, but I'd love to work with you to get your equipment upgraded. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".