Hello, Michelle059! Welcome to the Xfinity Forums.
I appreciate you taking the time to reach out to us about this issue. I'm sorry to hear the website isn't working quite right, but I'd love to work with you and make sure you get the upgraded equipment you are looking for. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".