Community Forum

I Just Don't Get It

Highlighted
New Poster

I Just Don't Get It

I have been with Comcast since 2001. I am fighting throat cancer and My internet is essential to my living. For the last 3 months my internet goes out. I Have called 20 times in the last 3 months and they PROMISE to fix it. Recently, I was sent a new modem, and when the problem continued, I was told that they sent me a modem that isn't good for the plan  I have. Now they want to send me out a new one!

I have begged your customer serice and technical people to fix that problem before the OUTAGE kills me. But it's always hang on.. someone will call you. I spent 4 hours on the phone yesterday trying to fix this situaion.

I run a promotion company with BIG offices in Jacksonville Florida, Georgia, New England and Carolina.  And I would like to know if this is how you treat your LOYAL CUSTOMERS. Caue every time I call they tell me thank you for being a LOYAL CUSTOMER. ANd the internet still goes out!

I just don't get it!

Can anyone help me?

Highlighted
Expert

Re: I Just Don't Get It


@LockedIN2020 wrote:

I have been with Comcast since 2001. I am fighting throat cancer and My internet is essential to my living. For the last 3 months my internet goes out. I Have called 20 times in the last 3 months and they PROMISE to fix it. Recently, I was sent a new modem, and when the problem continued, I was told that they sent me a modem that isn't good for the plan  I have. Now they want to send me out a new one!

I have begged your customer serice and technical people to fix that problem before the OUTAGE kills me. But it's always hang on.. someone will call you. I spent 4 hours on the phone yesterday trying to fix this situaion.

I run a promotion company with BIG offices in Jacksonville Florida, Georgia, New England and Carolina.  And I would like to know if this is how you treat your LOYAL CUSTOMERS. Caue every time I call they tell me thank you for being a LOYAL CUSTOMER. ANd the internet still goes out!

I just don't get it!

Can anyone help me?


Are you a business class customer?  If so you should be posting in the Business forums.  This is for residential service.  And if you're using residential service to conduct this large of a business you should consider Business instead.

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: I Just Don't Get It

Hello, LockedIN2020! Welcome to the Xfinity Forums. I'm so sorry to hear it has been such a frustrating experience for you to restore stable internet to your home. This is not the kind of experience we want for you. It sounds like you have more than enough on your plate right now and I wish you luck in your battle against cancer. I would love to work with you to find a solution to your service troubles so its one less thing you need to worry about.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!