How to get line in back yard buried?

[cwollet]

I tried calling customer service but wasn't able to talk to anyone. The cable line to our new house goes over the backyard and we would like to get it buried, how can we go about this/how can I talk to someone about this? 

[ComcastMorgan]

Good afternoon, cwollet! We appreciate you choosing to reach out for support here in the Xfinity Forum Community, thank you!

Congrats on your new house, that is amazing! Definitely understandable you want to get the line situation taken care of. I would too! I can help. 🙂

To get started, please send me a PM with your first and last name. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. I will reply from there!

[Wsand1006]

We can relate! We're way beyond the make believe 14 days (first misleading statement of many), have been told we'd be called back (no call), had the process "restarted" (didn't make any difference). Our exposed above ground line is running through neighbor's yards and a children's play area.  This is a huge safety liability and you'd think there would be more of an effort made to finish the job. Our lines have been marked twice now.  I'd appreciate some help here.