Community Forum

How to Unsubscribe from Mail!?

a12356
Regular Visitor

How to Unsubscribe from Mail!?

Since signing up for xFinity internet service, I have received several promotional emails daily! I've unsubscribed from everywhere I can find and still receive at least 1/day. The emails unsubscribe link takes me to the page that shows I've unsubscribed from everything already:  https://i.imgur.com/theMcNQ.png 
 
It is not okay to send so much spam and not provide an option to opt out. How do I stop receiving your promotional materials?
 

 

mmct
Frequent Visitor

Re: How to Unsubscribe from Mail!?

same here, impossible to unsubscribe. Their customer service is simply useless.

ComcastDaryl
Official Employee

Re: How to Unsubscribe from Mail!?

Thank you for reaching out to us in the Forums. Sorry you are receiving a lot of promotional material from us. 

 

I believe what you are looking for is the following: https://comca.st/2LPGoAJ. Please follow the link and fill out the appropriate areas.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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a12356
Regular Visitor

Re: How to Unsubscribe from Mail!?

No, that link has nothing to do with what I want. It is about phone calls and physical mail. I am talking about e-mail.

ComcastJodie
Official Employee

Re: How to Unsubscribe from Mail!?

@a12356 Our apologies! This link is for email and text alerts: https://comca.st/3ap1ijm. If those are the steps that have already been attempted, let's check on that more for you. Please send us a private message by selecting my profile name and then "Send a message." We'll be here to help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Juan-deLeon
New Poster

Re: How to Unsubscribe from Mail!?

Same problem, have unclicked everything including stuff I want, called five times, you name it. Worthless promotional emails that waste my time and have an unsubscribe link that does not work.

Pay a lot of money to you all. Would you please respect my time and not send marketing emails that are deeply and wholly NOT wanted?