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How long will it take to fix service outage in Corvallis? My service has been down for over 24 hours

JF97330
New Poster

How long will it take to fix service outage in Corvallis? My service has been down for over 24 hours

This statement has shown on my account for over 24 hours: 

"An outage has been reported

You may be experiencing a service interruption due to severe weather in your area. Service will be restored as soon as possible. Thank you for your patience." Also "internet service unavailable." 

 

I know I dont have functioning internet. I want to know please how big the problem is in my area as "1-50" doesn't tell me anything I don't personally know. Are others near me down too? Or do I as homeowner need to schedule a home appointment with comcast to fix it? 

ComcastMichele
Official Employee

Re: How long will it take to fix service outage? My service has been down for over 24 hours

@JF97330 Thanks so much for taking the time to reach out to us regarding the service disruption. I am truly sorry about the delay in our response and appreciate your time and patience with us. I know how frustrating it is to have any kind of service issue. We rely on our connection here at home and 30 seconds of any kind of issue and my entire home is in an uproar. I would love to get to the bottom of the disruption and I would be happy to provide whatever information I have at my disposal. Can you please reach out through private message (find out how to do so with this link https://comca.st/3u2kMSL) with your first and last name, name on the account if different, and the service address? 


I am an Official Comcast Employee.
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