Welcome to the Xfinity Forum, and thanks for posting your question, @Sweetpotaytoes. I'm happy you found a way to contact us. You've reached a really awesome team, the Corporate Digital Care Team, and we are glad to help however we can! To answer your question, before you can send a private message to get assistance, you must first create a public post with details of your experience. Once you have done so, an official member of our team can assist you. Sending unsolicited private messages goes against the forum guidelines. Since you are a new poster, I wanted to provide you with this link, which will help answer any other questions, and provide step-by-step directions of how to do things here on the Forum.
I'll be more than happy to help review your account and help with your refund for the time you were without service. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name, the account holder's name if different from you, and the numbers associated with your service address.