Community Forum

How do I get this orange cable line buried?

New Poster

How do I get this orange cable line buried?

We have had service for 9 months, I have scheduled for the line to be buried multiple times. I live in Tennessee, the ground has not been frozen, no techs have ever shown up. My neighbors cannot complete their home improvement project until the line is buried since it runs through their yard. I have currently been on the phone on hold for 45 minutes and cannot speak to someone.


How in the world do I get them to bury it? At this point, it's going to be cut by my neighbors and I will have to find another service. 

Official Employee

Re: How do I get this orange cable line buried?

Hello, dylanmac29. Welcome to the Xfinity Forums!

I can totally understand how you would be a bit frustrated at this point after so many appointments to get that line buried. I'd love to work with you to get an appointment scheduled and then follow through to make sure it gets compleated this time. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!