How do I get status on my ticket?

[litvin1]

The Comcast line from the pole to my house was severed in the last wind storm.  I called and got a ticket number.  Since that time I've been unable to get any information - no emails, no texts, no appointment information, no way to talk with a person.  How do I get information on my ticket?  At this point I don't even know if the ticket was actually added to the repair queue.

[Il_Lupo]

Good luck.  I've been waiting since Dec 29 to hear. 

[ComcastJosephB]

Hello, @litvin1 and @Il_Lupo. We can take a closer look at your account and the work in progress. I'm sorry you don't have an update, but we can get you the information you need. Just send us a private message that includes your name and service address when you have a chance. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/36FAHN4