Regular Visitor
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3 Messages
How do I get an XG1v4 Cable box ..
to attach to my new HiSense 4k TV. I currently have an XG2 DVR connected to the television which doesn't do the television justice. How do I arrange to swap out the current box connected to the HiSense (Serial #: PAK804755638) for an Xg1V4 box.
Rustyben
Expert
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24.6K Messages
5 years ago
the xg2 is a non-DVR companion set top box. if you do not have a DVR in the home then you have a cloud based DVR that streams recordings to the xg2. to have an xg1v4 actual DVR there weill probably be an upcharge of $10/month and you can swap out the xg2 at your local xfinity store (take just the xg2 and its power cord/brick. keep the coax, hdmi cable, and remote.
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XfinityMichaelC
Administrator
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4.4K Messages
5 years ago
Greetings, @marting0418! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to get the most out of your TV. I can certainly look into getting the XG1v4 sent out to you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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