mmaz16's profile

Regular Visitor

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1 Message

Monday, February 8th, 2021 8:00 PM

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How do I get a XG1-V4

I have been trying to get the 4k box for awhile now but the store never has them and i have been sent the same 1080 box i already have twice.

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Problem Solver

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909 Messages

4 years ago

Hi there, @mmaz16! We want to ensure you have the correct equipment. Availability at the store depends on their stock, and the same goes for our warehouse. If an order is placed for a select type of box (X1 DVR, wireless, etc.), the warehouse will mail out the newest version of the box available. This can sometimes cause issues on getting the correct model out if there's none in stock when the order is placed. I'm truly sorry for the inconvenience this has caused for you. I can check the inventory and see what's available for you. Please send a Private Message with your first and last name and your address to begin. Thanks! 

 

 

How to send a Private Message: https://forums.xfinity.com/t5/help/faqpage/title/sendmessage 

 

Visitor

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3 Messages

4 years ago

Having MAJOR problems with XG1 V3 acting up constantly - how can I get the newer XG1 V4 DVR shipped to me for me to swap out the piece of junk I'm presently stuck with???? 😕😕😕😕😕

Official Employee

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2.3K Messages

Hi, @user_b8071a. I see you are having issues with your equpment, and I can certainly help troubleshoot. With that said, I can also help upgrade the equipment if needed. I ask that you reach out privately, so we can cover the details of your situation. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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