ScratchMonkey's profile

Contributor

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42 Messages

Friday, April 17th, 2020 12:00 AM

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How do I get a Flex box?

I just got the email telling me I'm eligible to get Flex and I'd love to put a box on my family room TV. But I see no "Get Flex" option on the Flex web page. I can't use the xFi app to order it because I've got my router in bridge mode so I can use my own DHCP and DNS servers.  I really don't want to to go the local Comcast store with the current shelter-in-place order if I can avoid it. (Even under normal circumstances I'd be waiting in line there for hours. I'd rather do things via a web form and have it delivered.)

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Accepted Solution

Contributor

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42 Messages

5 years ago

My problem turned out to be that I already had TV service and the wrong kind. @ComcastMartin was able to straighten that out and set me up. 

Regular Visitor

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2 Messages

5 years ago

I am also having issues ordering a FLEX device online.  Every attempt to order fails as the webpage order form amount disappears.  Please help.

Gold Problem Solver

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2.9K Messages

5 years ago

Hi there, ScratchMonkey. 

 

I can help with the flex option on your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

New Poster

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2 Messages

5 years ago

I'm having a problem where I'm taken to a page that just says: "You can already get the entertainment you love anywhere, on any device with the Xfinity Stream App." and no option to order the Flex box AFTER clicking on "Get Flex"! 😕

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