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How do I get a Flex box?

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Regular Visitor

How do I get a Flex box?

I just got the email telling me I'm eligible to get Flex and I'd love to put a box on my family room TV. But I see no "Get Flex" option on the Flex web page. I can't use the xFi app to order it because I've got my router in bridge mode so I can use my own DHCP and DNS servers.  I really don't want to to go the local Comcast store with the current shelter-in-place order if I can avoid it. (Even under normal circumstances I'd be waiting in line there for hours. I'd rather do things via a web form and have it delivered.)

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Regular Visitor

Re: How do I get a Flex box?

I am also having issues ordering a FLEX device online.  Every attempt to order fails as the webpage order form amount disappears.  Please help.

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Official Employee

Re: How do I get a Flex box?

Hi there, ScratchMonkey. 

 

I can help with the flex option on your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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