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How do I get a 4K Compatible X1 device?

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New Poster

How do I get a 4K Compatible X1 device?

Hi!

I've read that to be sent an X1 box that can operate at 4K to match two of our TV's native resolution, I would need to submit a forum post. I've spoken with a CSR on the phone to confirm the store can provide a replacement, but the store refused to provide one, telling me they do not have any in stock and can only provide me with the small XID-P boxes.

Please let me know if there is something I need to do or if someone could assist.

Thanks!

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Silver Problem Solver

Re: How do I get a 4K Compatible X1 device?

I was able to get one at my nearest Xfinity Store.

Did you try https://www.xfinity.com/xfinityassistant/ ?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: How do I get a 4K Compatible X1 device?

Yeah, I've tried chat and the agent didn't seem to understand my request, they told me that they left a note for the store to issue a new 4K compatible box... but they issued the same box that was brought in to be swapped out. 

Thanks!