Community Forum

How do I file a claim against the Xfinity Custoemr Service Guarantee

MaggioB
New Poster

How do I file a claim against the Xfinity Custoemr Service Guarantee

Xfinity pledges a custoemr service guarantee.  They even have "TOm", the head of customer support, who commits to this pledge.  But there is no place on thier site (that I can find) where you can actually submit a complaint.  I am SO FRUSTRATED with their customer service!  The Bots on text and on their chat feature are not helpful!

CCAndrew
Diamond Problem Solver

Re: How do I file a claim against the Xfinity Custoemr Service Guarantee

You can start a new thread with a detailed post with non personal information anytime for a response

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!