Hi there, @cmcandrew,
We are a part of the same team. In order to get support here, we would need you to send us a private message. You may have to try another browser if the send a message button is wrong.
I can't wait to help!
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.