Hi there, thank you for taking the time to reach out. I completely understand not wanting to pay for services you are not receiving. If you can please send us a Private message with your full name and service address and my team would be more than happy to assist with looking into the billing concerns for the account. To send a private message just click on my name "ComcastValerie" at the top of this message and select "Send a Message". We look forward to hearing from you soon!