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How come Comcast does NOT honor its Promotions on prepaid visa

der_geneiber
Regular Visitor

How come Comcast does NOT honor its Promotions on prepaid visa

There was a black friday promotion : Order Comcast Internet online, get $200

 

BYOD, and switch to Comcast mobile, get $50.

 

Except I have been in touch with the "Rewards Center" , EVERY day. Stayed online for hours. AFTER 35 days (note, they waited past the 30 day deadline to cancel), Supervisor Marlene (Marlin?) said its been 'escalated'. "We need to hear from Xfinity".  I went to the Xfinity Store and the store manager says, "we need to hear from Rewards Center"... NOW 40 days have past.. still they have not acknowledged...

Again
Expert

Re: How come Comcast does NOT honor its Promotions on prepaid visa


@der_geneiber wrote:

There was a black friday promotion : Order Comcast Internet online, get $200

 

BYOD, and switch to Comcast mobile, get $50.

 

Except I have been in touch with the "Rewards Center" , EVERY day. Stayed online for hours. AFTER 35 days (note, they waited past the 30 day deadline to cancel), Supervisor Marlene (Marlin?) said its been 'escalated'. "We need to hear from Xfinity".  I went to the Xfinity Store and the store manager says, "we need to hear from Rewards Center"... NOW 40 days have past.. still they have not acknowledged...


Please keep in mind if you are qualified for a Visa gift card, you must:
 
  • Sign up for a qualifying plan
  • Have services installed within 30 days of order date
  • Accept the 24-month agreement
  • Maintain minimum level of services with no outstanding balances for at least 90 days from service installation (No upgrading or downgrading services)
  • Also, account must be in good payment standing   (NO LATE PAYMENTS)
 
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
 
You can check your status here: https://www.xfinityrewardcenter.com

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der_geneiber
Regular Visitor

Re: How come Comcast does NOT honor its Promotions on prepaid visa

NOT TRUE..

 

You can Check online if EVENTUALLY you will be mailed a card. IF you are APPROVED, they will notate it. But mine is "being reviewed" for FORTY days, after meeting EVERY ONE OF THEIR CONDITIONS> 

der_geneiber
Regular Visitor

Denied "prepaid card" despite following all the rules? Post here...We may have a class action case.

1. I called the prepaid card people BEFORE ordering Comcast online because they had a 200 promotion.

 

2. Followed ALL the steps...

 

3. Now, after 45 days, they are saying "they are looking into it".  And the OTHER Comcast folks are saying I cannot get out of Comcast because now I have to pay 2 YEARS' worth of charges!!