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How can I request a refund?

Regular Visitor

How can I request a refund?

Due to bad weather in Houston I couldn't use the internet for the past 3 days, is there any link that I can request credit back?

Official Employee

Re: How can I request a refund?

Hello, @quang_phan. I see that you sent us a Private Message. I went ahead and sent you back a reply. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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