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How can I reach someone from Xfinity?

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New Poster

How can I reach someone from Xfinity?

This has become a nightmare. I have called this past week six or seven times and after several minutes of voice prompts and endless  menus I am informed there is no one available and to try again. 

 

Then when logged in my account I have tried to schedule a call BUT you have the wrong number listed for my account so the call never comes through (I have checked countless times and the correct number is the ONLY number listed in my account profile).

 

Finally, I try Live Chat and despite repeated requests from myself the agent never bothers to reply. I have taken screenshots so if anyone really cares about how bad your customer service really is, I can provide them.

 

I know this is a difficult time.. trust me. I am a single father with two girls who are schooling remotely from home, I have a back balance with Xfinity and I am reminded almost daily via email, text, mail and now automated phone calls that we are in danger of getting our services terminated. And here's the punchline... I am directed to get in touch with Xfinity Immediately.

 

 And so now what? I have exhausted all other options and am posting on the Xfinity public message board in the hopes that someone see this and can get a representative to get in touch with us ASAP.

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Diamond Problem Solver

Re: How can I reach someone from Xfinity?

Escalated to an Official Employee to help you. Expect a response here

I am a Retired Official Comcast Employee
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Official Employee

Re: How can I reach someone from Xfinity?

Hi, william_67. I understand you've been through a frustrating experience getting support so far, I am glad you found us here in the community. We would like to help. Of course we don't want you posting personal details here, but I wanted to know if you're able to provide a brief summary of what you're looking for support with and/or how we may be of service. Times are definitely tough. Are you looking for assistance with billing? We'll for sure want to look into the situation you mentioned with the phone number on your account and the discrepancy there. We provide various aspects of support here and we will do what we can to help you navigate answers, information, or a solution either way. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!