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How can I get in contact with an agent?

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Frequent Visitor

How can I get in contact with an agent?

An expected $80 credit did not show on my bill.  (I changed plans in June and was double charged for the old plan and new plan).  I called last month and the agent explained my next bill should show the credit.  Today the new bill came and no credit.

 

Th 800 Xfinity help line refers me to Xfinity online for "an explanation of my bill".  I don't need an explanation I just want the credit.  Xfinity assistant offers "chat with an agent" option.  When I select that, I am no. 32 in the queue.

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Official Employee

Re: How can I get in contact with an agent?

Hi sandra614, it sounds like someone failed to mention when changing your plan in the middle of a bill cycle the price will be prorated. What this means is you will only be charged for the amount of days that you had the service instead of being charge the full amount. You will be credited for the days that you did not use the service and it will reflect on your next bill. Since we bill in advance you will see a full charge for the new package but the credit will offset the difference. Let me know if you have any further questions, I'd be happy to provide some answers. 


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Official Employee

Re: How can I get in contact with an agent?

Hi sandra614, I don't see a response from you here so I will close this thread as completed. Feel free to create a new post if you need anything further, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!