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How To Track Self Install Kit

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New Poster

How To Track Self Install Kit

I never received my self-install kit. I was emailed a month ago that I would receive it in 5-7  days. The chat bot tells me I can see my tracking number under My Account but I don't see it listed anywhere there. 

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Official Employee

Re: How To Track Self Install Kit

Hi @robinfh

Welcome to the Xfinity Forum. Thank you for sharing your experience. I'm sorry you haven't received the self-install kitt. I'd be happy to ship a new one for you. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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