I never received my self-install kit. I was emailed a month ago that I would receive it in 5-7 days. The chat bot tells me I can see my tracking number under My Account but I don't see it listed anywhere there.
Welcome to the Xfinity Forum. Thank you for sharing your experience. I'm sorry you haven't received the self-install kitt. I'd be happy to ship a new one for you.
Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.