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Houston Winter Storm Outage

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Houston Winter Storm Outage

Hello, am I able to get credit back for not having service on 2/15, 2/16, and part of 2/17?

Official Employee

Re: Houston Winter Storm Outage

That is a great question. I do want to thank you for reaching out to us in the Forums and I am sorry that you went through not having services for those dates. You have come to the right place for help. 


We have started a simplified "interruption adjustment" experience for all our customers who qualify.

To apply for credit due to an interruption in your area, please go the Xfinity Status Center on the My Account portal at or in the My Account app. If you do not have the My Account app yet, you can download it at

Please note, that you will need to be logged in using your Xfinity ID on either platform you choose. When you are at the Xfinity Status center, you will be able to report the issue and tell us about the experience you are having by clicking on the link, "Tell us more about your experience."

When you click that, you will be taken to another page. This is where you would report what is happening.

Afterwards, you will be able to review your submission, as well as apply for an adjustment to your account. If you have any questions, please do not hesitate to reach back out to us.

Lastly, if you do not see a credit applied to your account, please send me a private message by clicking on my name "ComcastDaryl" and then click "Send a message." In the private message please include your first and last name.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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