Regular Visitor
•
1 Message
Houston Winter Storm Credit
Hi there! I was looking to get the rest of the storm credit for when we did not have any type of service.
Thanks!
Regular Visitor
•
1 Message
Hi there! I was looking to get the rest of the storm credit for when we did not have any type of service.
Thanks!
XfinityBrie
Administrator
•
672 Messages
4 years ago
Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. We're always prepared to help however; https://comca.st/2NhqyiQ
I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address?
0
0
Hotwn2345
New Poster
•
1 Message
4 years ago
0
0
CCChe
Official Employee
•
6.9K Messages
4 years ago
That's a great question, and thank you for posting, @Hotwn2345. You've contacted an awesome group of Corporate Digital Care Specialists who would be more than happy to review your account, help with a credit for your downtime, and troubleshoot to see if we can help get your services back up. Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address.
To send me a private message, click on my name, "ComcastChe," and then click send a message.
0
0