Community Forum

Houston Winter Storm Credit

mpeel77
Regular Visitor

Houston Winter Storm Credit

Hi there!  I was looking to get the rest of the storm credit for when we did not have any type of service.

 

Thanks!

ComcastBrie
Official Employee

Re: Houston Winter Storm Credit

Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. We're always prepared to help however; https://comca.st/2NhqyiQ

I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address?


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Hotwn2345
New Poster

Re: Houston Winter Storm Credit

@ComcastBrie how do I apply for this credit? We lost service Monday and although we have power and have rebooted my modem multiple times I still do not have service. Is it possible to get a credit? I would also like to know if I need to bring in my modem and swap it for another one. One last question when will Comcast activate the WiFi 6 protocol in these modems?
ComcastChe
Official Employee

Re: Houston Winter Storm Credit

That's a great question, and thank you for posting, @Hotwn2345. You've contacted an awesome group of Corporate Digital Care Specialists who would be more than happy to review your account, help with a credit for your downtime, and troubleshoot to see if we can help get your services back up. Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address.

 

To send me a private message, click on my name, "ComcastChe," and then click send a message. 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!