Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. We're always prepared to help however; https://comca.st/2NhqyiQ
I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address?
That's a great question, and thank you for posting, @Hotwn2345. You've contacted an awesome group of Corporate Digital Care Specialists who would be more than happy to review your account, help with a credit for your downtime, and troubleshoot to see if we can help get your services back up. Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address.
To send me a private message, click on my name, "ComcastChe," and then click send a message.