Community Forum

Houston Winter Storm Credit

OrangeRider
New Poster

Houston Winter Storm Credit

I want to apply for a credit due to the winter storm in Houston and resulting outage. How do I do this?

ComcastMarcos
Official Employee

Re: Houston Winter Storm Credit

Hello, @OrangeRider, thank you so much for reaching out on our Forum and giving me a chance to help you out. I've been seeing some news reports and it's pretty scary, so I hope you and your family are ok and staying warm. I can definitely help with your service interruption and credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".


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Elgimp
New Poster

Re: Houston Winter Storm Credit

How do I sign up Houston Winter Storm Credit. Was without fkr 3 days
ComcastTambrey
Official Employee

Re: Houston Winter Storm Credit

Hello, @Elgimp! Thanks for reaching out to us regarding a credit for your services while they were down.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Haggs91
New Poster

Re: Houston Winter Storm Credit

Hello... I would like to apply for a credit due to the winter storm in Houston and resulting outage for 3 days (2/15 - 2/17) to my home internet and phone data. How do I do this?
ComcastJosephB
Official Employee

Re: Houston Winter Storm Credit

Hello, @Haggs91, I'm sorry service was down due to the winter storm but hope everybody is safe and doing well. When you have a chance send us a private message with your name and service address so we can apply the 3-day credit. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/37sR3ch


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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