New Poster
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2 Messages
Houston Winter Storm Credit
I want to apply for a credit due to the winter storm in Houston and resulting outage. How do I do this?
New Poster
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2 Messages
I want to apply for a credit due to the winter storm in Houston and resulting outage. How do I do this?
XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, @OrangeRider, thank you so much for reaching out on our Forum and giving me a chance to help you out. I've been seeing some news reports and it's pretty scary, so I hope you and your family are ok and staying warm. I can definitely help with your service interruption and credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".
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Elgimp
New Poster
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2 Messages
4 years ago
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Haggs91
New Poster
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1 Message
4 years ago
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CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello, @Elgimp! Thanks for reaching out to us regarding a credit for your services while they were down. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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XfinityJosephA
Official Employee
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1.8K Messages
4 years ago
Hello, @Haggs91, I'm sorry service was down due to the winter storm but hope everybody is safe and doing well. When you have a chance send us a private message with your name and service address so we can apply the 3-day credit. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/37sR3ch
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